Returns Policy

It is important to us that you are 100% satisfied, in all ways, with the product you have purchased from us.

We do however, sell very exclusive products therefore as soon as our products have been removed from their sealed packaging it is unlikely that we would be able to return the item unless the high value item is defective. 

What happens if my product is defective when received?

Products listed on this site carry a Manufacturer's Warranty against any defects or factory faults/flaws.

You will note the each item's manufacturer's Warranty upon purchase.

Products are of an exceptionally high quality, however if the item is defective on delivery, please let us know within 24 hours of receipt of the goods so we can resolve this for you as soon as possible. 

Send an email to info@trevenna.co.za and include your original order number as well as a full description of the damage.  If the item is delivered defective or becomes faulty due to a manufacturing issue within 10 days of delivery, we will arrange for a courier to collect at your earliest convenience.  After 10 days have lapsed, the return of the item will be at your cost.

What happens if my product breaks well after it is delivered?

If your product becomes defective over time and it is within the specified warranty period, please return this to us for assessment.  Items are only accepted back in their original packaging. 

We will endeavour to have the item replaced or repaired if under warranty.  This will be based on the manufacturer’s inspection report so we can be clear which damages relate to a manufacturer issue and those where there has been deliberate or accidental misuse. 

If, for whatever reason, the item cannot be repaired or replaced we will try our best to source another product for you at a discounted price.

All returns and refunds have to be dealt with in accordance with our supplier’s policies.

What if I decide I no longer want the product?

If the parcel has just been delivered or is still in the process of being delivered, you can return the products for a full refund provided the courier bag has not been opened or tampered with.  We do charge a handling fee of R350. We cannot accept returns that have been removed from their packaging unless they are faulty.

What happens if my ordered item is out of stock or discontinued?

If we cannot replace your product due to stock levels or the product has been discontinued, we will offer you a full refund via EFT, or a suitable replacement to the same/similar value if required.